Logistic Partners (DHL Express - DPD Express - Italian Post Service)
Note: When adding the product to the cart, the system will automatically calculate the shipping cost based on the weight and size parameters of the products purchased.
For International buyers: The buyer is responsible for the applicable import duty and local tax, if any.
If you have any questions, please verify with your customs before purchasing.
We do NOT mark purchases as gifts or write a lower value so PLEASE DO NOT ASK.
What happens if the recipient is not available / unavailable during the delivery?
When we ship with DHL or DPD, the system generates an email with the tracknumber that you can follow on www.dhl.com or www.dpd.de.
DHL and DPD sends an e-mail in the case something goes wrong with the delivery.
The courier will attempt delivery twice, each time leaving a notice of attempted delivery.
After the second attempt the parcel will be in stock, after 5 days it will be returned to sender.
In this case, please try to contact DHL/DPD to arrange delivery. In the event that a phone number has been provided, the courier will contact you.
After 5 days all stocking costs will be on charge of the recipient.
What do I do if the package does not comply?
If the package shows any non-conformity (bruised, crushed, patched) signing for acceptance of the package should be placed "with reserve".
To make sure you receive what you ordered as soon as possible, please follow the following tips:
• Let's give an address where someone is always there to receive the package
• The name specified must match that on the doorbell. If the courier can not find the name, then the package returns to the sender as "address unknown"
• Add all your data, even your telephone number
• Don't forget the zip code